Technical Support for Dazzle, Pinnacle Studio and Avid Studio


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We are collecting all problems and solutions for our products and we are offering you a free access to this knowledge base. FREE 24/7
Image You can submit your question to Support via the web using an Avid Support Code (ASC). Customers receive one complimentary ASC with their product, located with the product serial number on the DVD wallet/sleeve for physical products, or on the download page for downloadable products. This ASC is valid for Online Assisted Support. Typical response times are 24 - 48 business hours.

Important: This ASC is valid for unlimited complimentary support for 30 days after the date of registration.
Image Join our discussion forums to share your experience with Pinnacle products with other users. FREE 24/7
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You have a question regarding your order on Pinnacle eStore (shipment, promo code etc.)

You purchased a Download version of Studio and need some help, click here
Image Download the latest version/patch of your software or the latest driver for your hardware Note: Software download is only available for our registered customers. If you did not register before, you will be prompted to register before starting to download your file.
Image Regenerate your activation keys: If you purchased activation keys to enable optional functions of your product and if you are reinstalling your product, you can regenerate your activation keys from this link.
Image Pinnacle or Dazzle hardware products have a 2 years warranty (factory return). If your hardware product seems to be defect and still covered by the warranty, you can get a free exchange
Purchase Additional Phone Support An Avid Support Code (ASC) is required to access phone support and can be purchased from the Avid Store.

Important: Purchased ASCs are only valid for one phone case.

 
 

To Contact our Studio and Dazzle helpdesks by phone, you may dial one of the following numbers:
650-731-6449 - US
+44 1753 658 549 – UK

 

For Avid Liquid:Click here

 

Phone support is English only and requires an Avid Support Code (ASC) which can be purchased from the Avid Store.
   
 

Support for Studio 11, 10, 9, 8, 7 & 1, PVT, PCTV To Go and ShowCenter is only available using these online support options (Knowledge Base, Discussion Forums). Click here for more details regarding upgrades.
   
 

Problems registering or contacting support? Please submit a Registration Case.